Golden Hearts Casino Terms of Service and Sweepstakes Rules

Golden Hearts Casino operates through Golden Hearts Games Inc. under a sweepstakes promotional framework that separates Gold Coins gameplay from Sweeps Coins promotional participation. Public materials state that the service has been live since August 2020, operates as a browser-based service available on desktop and mobile devices, and requires account creation and mobile phone activation before gameplay access is enabled.

Sweepstakes Promotional Framework

The Terms and Conditions govern the service generally, while the Official Sweepstakes Rules govern participation in Promotional Games and related sweepstakes matters. The Official Sweepstakes Rules also state that, if there is any inconsistency between those rules and an individual game’s rules, the Official Sweepstakes Rules prevail except with respect to the specific participation terms of the applicable game.

Within that framework, Gold Coins are used for fun and entertainment purposes, while Sweeps Coins are used for participation in Promotional Games. The site also states that no purchase is necessary to participate and that a purchase will not increase a participant’s chances of winning.

Operator Entity and Jurisdiction

The table below summarizes the operator identity and baseline participation framework reflected in the current Terms, Official Sweepstakes Rules, and public corporate materials. Golden Hearts Games Inc. is identified on the official site as the sponsor and promoter of the Promotional Games, while an SEC filing identifies the company’s state of incorporation as Delaware.

Golden Hearts Games Inc. is publicly described as being based in Boston, Massachusetts, while the Official Sweepstakes Rules identify Golden Hearts Games Inc., P.O. Box 747, Framingham, MA 01701, as the sponsor and promoter of the Promotional Games. The Terms further state that the service is governed by Delaware law, subject to the arbitration provisions incorporated into the agreement.

Virtual Currency Classification Rules

Gold Coins Legal Classification

The Terms state that all Virtual Coins, including Gold Coins and Sweeps Coins, are licensed to the account holder rather than sold, and that account holders receive no ownership interest or property right in those Virtual Coins. The Terms further state that Virtual Coins have no cash value, do not constitute currency or property of any kind, and are not transferable or assignable outside the service.

Gold Coins are identified as the virtual currency used for fun and entertainment play. The Terms state that purchases of Gold Coins are final and nonrefundable, and the Official Sweepstakes Rules state that Gold Coins cannot be used to win Redeemable Sweeps Coins and cannot be redeemed or exchanged for prizes.

The service may sell packages of Gold Coins, and select packages may include free promotional Sweeps Coins, but the Terms make clear that Golden Hearts is under no obligation to attach Sweeps Coins to every Gold Coin package. The company also reserves the right to limit Gold Coin purchases or suspend purchase access at its discretion.

Sweeps Coins Promotional Classification

The Official Sweepstakes Rules define two Sweeps Coins categories: Unplayed Sweeps Coins and Redeemable Sweeps Coins. Unplayed Sweeps Coins may be used to pay Promotional Game entry fees, have no cash value, cannot be directly converted into Redeemable Sweeps Coins, and cannot be exchanged for cash or digital gift cards.

Redeemable Sweeps Coins are awarded only as prizes in Promotional Games. The Official Sweepstakes Rules assign a value of $1.00 per Redeemable Sweeps Coin and state that, subject to the applicable minimum balance and verification requirements, eligible account holders may redeem or exchange Redeemable Sweeps Coins for a prize or digital gift card.

Sweeps Coins are also subject to strict transfer and usage rules. The Official Sweepstakes Rules state that Sweeps Coins must be used solely by the account holder who received them directly from Golden Hearts, cannot be purchased, sold, traded, or exchanged between account holders, and remain subject to Golden Hearts’ retained rights and licensing structure.

Promotional Participation Eligibility

Promotional participation is limited to legal residents of the United States, including U.S. territories, who meet the applicable age threshold at the time of account creation. The current rules set the minimum age at 18 in most jurisdictions, 19 in Alabama and Nebraska, and 21 in Mississippi and Puerto Rico.

Jurisdictional limits are divided into two categories. Residents of Michigan and Washington, or individuals physically located there, are prohibited from creating an account and playing on the website, while residents of California, Connecticut, Idaho, Montana, New Jersey, Nevada, New York, and Tennessee may create accounts and use Gold Coins but may not participate in the sweepstakes promotions.

Florida residents may participate, but the Official Sweepstakes Rules impose a maximum aggregate redemption value of $5,000 per Sweepstakes Period for a single Florida participant. Public site disclosures also state that promotions are unavailable in CA, CT, ID, MI, MT, NJ, NV, NY, TN, and WA.

Account eligibility is also limited by structural account rules. The Terms allow only one account per person and up to two accounts per household, and authorize Golden Hearts to suspend, close, or terminate accounts and void Coins and pending redemptions if those limits are violated.

Prize Redemption Eligibility Rules

Prize redemption applies only to Redeemable Sweeps Coins and only after winner eligibility has been verified. The Official Sweepstakes Rules state that a participant is not a winner, even if the website indicates otherwise, unless and until eligibility is verified and the participant is confirmed to be in compliance with the Terms and the Official Sweepstakes Rules.

To submit a prize redemption request, the participant must first complete identity verification. The current process requires a front and back image of a valid, unexpired, legible state-issued driver’s license or non-driver photo ID, a selfie of the ID holder, and may also require supplemental documents such as proof of address, SSN validation, or proof of ownership of payment cards or bank accounts. Jumio is identified as the third-party provider for the standard identity verification process.

Prize redemption requests are submitted through the My Account page and require matching payee information. The Official Sweepstakes Rules state that digital gift card redemption through Prizeout requires at least 50.00 Redeemable Sweeps Coins, while ACH direct deposit to a U.S. bank account requires at least 100 Redeemable Sweeps Coins. The first and last name on the Golden Hearts account must match the first and last name associated with the receiving bank account.

The Official Sweepstakes Rules also identify estimated redemption processing times of 1 to 2 business days for Prizeout and 2 to 3 business days for ACH direct deposit. Rejected or declined Prizeout or ACH transactions result in the associated Redeemable Sweeps Coins being returned to the account, although a rejected or declined ACH request is subject to a $15.00 returned ACH fee deducted from the refunded Redeemable Sweeps Coins balance.

Alternative Promotional Entry Methods

Golden Hearts maintains an Alternative Method of Entry that allows account holders to request complimentary Sweeps Coins without purchasing Gold Coins. The Official Sweepstakes Rules expressly state that account holders who refrain from purchasing Gold Coins may participate in Promotional Games on equal terms and that purchasers do not enjoy a competitive advantage in Promotional Games.

The current AMOE procedure requires the participant to create or access an account, generate a unique 14-digit Postal Request Code, handwrite the required information on a white, unfolded 3 x 5-inch index card, and mail the request in a handwritten #9 or #10 envelope with appropriate postage to Golden Hearts Games Inc., Attn: AMOE Submission, PO Box 9500, Manchester, NH 03108. A valid, compliant request results in a Redemption Code emailed within 10 business days that may be redeemed for 500,000 Gold Coins and 6.00 Unplayed Sweeps Coins.

AMOE use is limited by daily and monthly controls. The Official Sweepstakes Rules allow only one Postal Request Code per individual per calendar day and no more than five per individual per calendar month, while both Postal Request Codes and Redemption Codes expire 180 days after issuance.

Legal Compliance Framework

The legal structure of the service is built around promotional participation rather than monetary ownership of platform coins. The Terms state that Virtual Coins are licensed, not sold, have no cash value, and do not create any ownership or property rights for the account holder, while the Official Sweepstakes Rules separately define when certain Sweeps Coins may become eligible for prize redemption.

The service also clearly distinguishes between entertainment play and promotional participation. Gold Coins are used for fun and entertainment play, while Sweeps Coins govern entry into Promotional Games, and only Redeemable Sweeps Coins awarded as prizes in Promotional Games may enter the prize redemption process.

For dispute resolution, the Official Sweepstakes Rules expressly incorporate Section 24 of the Terms and Conditions, which includes mandatory individual arbitration, and the Terms state that the service is governed by Delaware law, subject to the Federal Arbitration Act and JAMS-administered arbitration procedures in New York, New York.

Final Legal Notice

Golden Hearts Casino operates under a sweepstakes promotional framework administered by Golden Hearts Games Inc., with participation limited to eligible U.S. residents who satisfy the applicable account, jurisdiction, age, and verification requirements. Gold Coins remain entertainment-only virtual currency and are not redeemable, while Sweeps Coins remain promotional virtual currency governed by the Official Sweepstakes Rules, with prize redemption available only for eligible Redeemable Sweeps Coins.

The Terms and Conditions, the Official Sweepstakes Rules, and the applicable game rules together form the governing legal framework for use of the service and participation in Promotional Games. Where promotional participation is involved, no-purchase entry remains available through AMOE, and prize redemption remains subject to verification, minimum thresholds, and compliance with the platform’s current rules.